We are seeking a part-time Guest Experience Associate at The Hotel Marblehead, located in Marblehead, MA. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1+ year of hotel industry experience or related job preferred

The Hotel Marblehead (formerly The Marblehead Inn) is a fresh take on historic accommodations just 16 miles north of Boston. This intimate boutique hotel has all the modern accommodations you desire while preserving the rich history of the home and the great town of Marblehead. The hotel includes a 1 bedroom apartment on the top floor with all utilities included as part of the compensation package.