Hotel Front Desk Clerk
Best Western Plus Jefferson
Jefferson, WI US
Posted ago
Best Western Plus Jefferson

Do you have a passion for travel and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Handle customer complaints as necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Communicate with housekeeping to make sure guest rooms are ready
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • High school diploma, GED, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Compensation
$13+ hourly
About Best Western Plus Jefferson

The Best Western Plus Jefferson hotel is a newly built, quaint 57-room hotel providing flexible scheduling and great travel benefits. Our work atmosphere is fun and easy-going with lots of opportunities for career growth!

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