Hotel Front Desk Clerk
Neema Hospitality
Harrisburg, PA US
Posted ago
Neema Hospitality

We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Field customer complaints when necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school graduate, GED recipient, or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $13 hourly
About Neema Hospitality

Neema Hospitality has become a leader in the industry with a focus on serving our guests and building strong, loyal hotel management teams dedicated to continuous process improvements and the growth of the company.

With multiple Gold Award Winning Properties and an Inn of the Year through Choice Hotels, and multiple Quality Excellence and Torchbearer Awards through IHG, Neema Hospitality continues to show our dedication to excellence and continued focus to remaining a leader in hospitality services.

With over 30 years of experience, Neema Hospitality continues to grow, partner, and create long-standing, fruitful relationships by developing their leaders and employees and focusing on the needs of our guests.

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