Hotel Front Desk Attendant
Best Western Plus Chena River Lodge
Fairbanks, AK US
Posted ago
Best Western Plus Chena River Lodge
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Handle customer complaints as necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$15 - $15.50 hourly
About Best Western Plus Chena River Lodge

This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.

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