We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

FT and PT, AM and PM Shifts

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Mitigate customer complaints as needed
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• High school graduate, GED recipient, or equivalent

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!