Hotel Front Desk Clerk
Hampton Inn Dry Ridge
Dry Ridge, KY US
Posted ago
Hampton Inn Dry Ridge
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Handle customer complaints as necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school graduate, GED recipient, or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$12.50
About Hampton Inn Dry Ridge

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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