Hotel Front Desk Clerk
Homewood Suites by Hilton Davidson
Davidson, NC US
Posted ago
Homewood Suites by Hilton Davidson
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school diploma, GED, or equivalent
Compensation
$13 - $15 hourly
About Homewood Suites by Hilton Davidson

Homewood Suites by Hilton Davidson takes pride in being a fun environment to work in with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, 401k, and travel discounts. We are fully committed to all team members and provide them with all the resources to make each person successful. 

Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent throughout all levels of our organization that exemplifies these important attributes in order to provide a top-notch hospitality experience for our guests.

We are an equal opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v

Homewood Suites by Hilton Davidson is an amazing place to work! Come join our team!

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