Hotel Front Desk Clerk
Four Points by Sheraton DFW Airport North
Coppell, TX US
Posted ago
Four Points by Sheraton DFW Airport North
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
Compensation
$13 - $14
About Four Points by Sheraton DFW Airport North

Four Points is designed for the independent traveler that appreciates an honest, uncomplicated, and casual atmosphere. The associates deliver authentic service with a taste of the local area.


Benefits:


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Flexible schedule
  • Paid time off

Schedule:


  • Weekend availability

Supplemental Pay:


  • Bonus pay
  • Commission pay

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