Hotel Front Desk Attendant
Holiday Inn Express Cocoa Beach
Cocoa Beach, FL US
Posted ago
Holiday Inn Express Cocoa Beach

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Communicate with housekeeping to make sure guest rooms are ready
  • Mitigate customer complaints as needed
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

  • Must be able to work a flexible schedule, including weekends, evenings, and holidays
  • Have sound knowledge of the immediate area to assist guests in navigating to attractions, points of interest, and general knowledge of the Space Coast

Qualifications
  • Working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
  • Must have graduated high school, received a GED or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations
Compensation
$13.00 - $14.00 per hour
About Holiday Inn Express Cocoa Beach

Holiday Inn Express and Suites in Cocoa Beach, an IHG hotel is owned and operated by Sri Ganesh, LLC. Our property has been in business since 2000 and bolsters strong working bonds, friendly and a caring atmosphere. We invite you to come to join one of the most successful hotels in Cocoa Beach!

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