Hotel Front Desk Clerk
SureStay Hotel by Best Western Clermont Theme Park West
Clermont, FL US
Posted ago
SureStay Hotel by Best Western Clermont Theme Park West

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Position can be full-time or part-time
Shifts 7 am -3 pm or 3 pm - 11 pm

Responsibilities
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
Qualifications
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school graduate, GED recipient, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$11 - $12 hourly
About SureStay Hotel by Best Western Clermont Theme Park West

SureStay Hotel by Best Western has been in business in Clermont, FL for about 4 years now and have been continually improving and delivering utmost experience to our guests every stay.

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