Hotel Front Desk Clerk
Hampton Inn & Suites Cincinnati/Kenwood
Cincinnati, OH US
Posted ago
Hampton Inn & Suites Cincinnati/Kenwood

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

2nd 3-11 pm Full-Time

Responsibilities
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
Compensation
$11.50 - $13 hourly
About Hampton Inn & Suites Cincinnati/Kenwood

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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