Hotel Front Desk Clerk
Whitehall
Camden, ME US
Posted ago
Whitehall
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school diploma, GED, or equivalent

  • Must be at least 18 years of age

Compensation
$18 hourly
About Whitehall

Come experience Midcoast Maine's finest jewel. Our acclaimed interior design embraces the history of this iconic property, unique among Camden Maine hotels, while bringing new focus on the natural beauty of where “the mountains meet the sea.” Explore the place where Edna St. Vincent Millay was discovered and Peyton Place was filmed. Our Midcoast Maine hotel shines as a historic icon with a beautiful new look!

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