Hotel Front Desk Clerk
Hampton Inn Butte
Butte, MT US
Posted ago
Hampton Inn Butte
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Handle customer complaints as necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Must have graduated high school, received a GED or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$14 - $16 hourly
About Hampton Inn Butte

The Hampton Inn Butte offers competitive pay, flexible PTO, and travel benefits and is looking to hire customer service specialists who would like to work in a team environment!

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