Hotel Front Desk Clerk
Crowne Plaza Burr Ridge
Burr Ridge, IL US
Posted ago
Crowne Plaza Burr Ridge

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Crowne Plaza Burr Ridge

Welcome to the Crowne Plaza Chicago SW Burr Ridge. Stay with us during your next convention at McCormick Place Chicago! Bring your family and visit the nearby Brookfield Zoo, catch a race at Chicagoland Speedway, or explore at The Forge Lemont a brand new local destination only minutes away.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's  Privacy Policy  and  Terms of Service.