Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

AM and PM shifts, full-time and part-time.

• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

Elevate your trip to Western New York at Buffalo Marriott Niagara. Our hotel in Amherst, NY, is conveniently located a short drive from the Buffalo Niagara Airport and boasts a complimentary airport shuttle service. A gateway to Buffalo and Niagara Falls, our hotel provides easy access to both popular destinations, as well as other local attractions, including the University of Buffalo, KeyBank Center, and Canalside. When hunger strikes, visit BlueFire Bar & Grille, our on-site restaurant serving American cuisine for breakfast, lunch, and dinner.