Hotel Front Desk Attendant
LA QUINTA ALTOONA
Altoona, IA US
Posted ago
LA QUINTA ALTOONA

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!


Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Well-versed in taking telephone calls and handling stressful situations
Compensation
$14 hourly
About LA QUINTA ALTOONA

This hotel is less than 3 years old and was built with a modern, whimsical design with beautiful guest rooms. It has all the rewards at the end of the day for a job well done. We have a wonderful staff that cares about their work and it shows with each happy guest.

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