Hotel Front Desk Attendant
Microtel Inn & Suites Zephyrhills
Zephyrhills, FL US
Posted ago
Microtel Inn & Suites Zephyrhills
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Communicate with housekeeping to make sure guest rooms are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Comfortable taking telephone calls and mitigating stressful situations
Compensation
$10.50 - $11.50 per hour (plus bonuses)
About Microtel Inn & Suites Zephyrhills

Microtel Inn and Suites by Wyndham Zephyrhills.

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