Hotel Front Desk Attendant
Hampton Inn Yonkers
Yonkers, NY US
Posted ago
Hampton Inn Yonkers
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
About Hampton Inn Yonkers

We offer a free shuttle within a three-mile radius, including St. John's Riverside Hospital, Elizabeth Seton Children's Center, Optimum, and Consumer Reports. Visit the Legoland Discovery Center and shopping at Ridge Hill four miles east, or visit Empire City Casino six miles south. Kick back in our lounge Monday – Saturday.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.