Hotel Front Desk Attendant
Courtyard by Marriott Burlington Williston
Williston, VT US
Posted ago
Courtyard by Marriott Burlington Williston
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Mitigate customer complaints as needed
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has experience answering telephone calls and troubleshooting stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
About Courtyard by Marriott Burlington Williston

The state-of-the-art lobby at Courtyard Burlington Williston Hotel provides greater flexibility and choices for our guests with inviting, flexible spaces to work or relax in, free Wi-Fi, and access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby is The Bistro - Eat. Drink. Connect. Guests are provided with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Our Williston hotel is conveniently located near the highway, granting easy access to Burlington area businesses and sights

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