Hotel Front Desk Attendant
Sleep Inn WV
Teays Valley, WV US
Posted ago
Sleep Inn WV
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Field customer complaints when necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$10 - $12 hourly
About Sleep Inn WV

The Sleep Inn & Suites is located at 15 Goff Crossing Drive (behind Cracker Barrel) of of I-64 exit 47. We value hard-working, loyal team members with great attention to detail. We all work together to provide our guests with the cleanest rooms and best service.

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