Hotel Front Desk Attendant
Hampton Inn Tampa-International Airport -Westshore
Tampa, FL US
Posted ago
Hampton Inn Tampa-International Airport -Westshore
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Handle customer complaints as necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Well-versed in taking telephone calls and handling stressful situations
Compensation
$12 hourly
About Hampton Inn Tampa-International Airport -Westshore

Off I-275, we’re three miles from Tampa International Airport and six miles from Port Tampa Bay Cruise Terminal. Get to the airport, mall, and more with our free shuttle. Daily hot breakfast is free, and we’ve got plenty of restaurants within walking distance. Perks include our free WiFi, outdoor pool, and fitness center.

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