Hotel Front Desk Attendant
Hampton Inn & Suites Downtown Spokane
Spokane,
WA
US
Posted
ago
Hampton Inn & Suites Downtown Spokane
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Field customer complaints when necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$16 - $17 hourly
About Hampton Inn & Suites Downtown Spokane
We are truly a family here! We care about each other as well as our guests, and we have fun while we work!
We have wonderful benefits, bonus programs and an absolutely beautiful hotel to spend your working hours in.
Come join our family and see how working with the right people, in the right place can make any day a great day!
APPLY NOW
