Hotel Front Desk Attendant
Hampton Inn Raleigh/Cary
Raleigh, NC US
Posted ago
Hampton Inn Raleigh/Cary

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Mitigate customer complaints as needed
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Comfortable taking telephone calls and mitigating stressful situations
About Hampton Inn Raleigh/Cary

Our Hampton Inn Raleigh/Cary hotel is just off Highway 1, next to WakeMed Cary Hospital, and close to corporate offices. We're just 10 minutes from North Carolina State University and 15 minutes from downtown Raleigh. Find several restaurants within walking distance at the Waverly Place shopping center. 

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