Hotel Front Desk Attendant
Fairfield Inn & Suites
Newport, KY US
Posted ago
Fairfield Inn & Suites

We are a brand new Fairfield by Marriott and are looking for a stellar front desk agent to join our opening team! We have free parking, an amazing location, and breathtaking views!

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Communicate with housekeeping to make sure guest rooms are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Handle customer complaints as necessary
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
Compensation
$12 - $13
About Fairfield Inn & Suites

Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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