Hotel Front Desk Attendant
Fairfield Inn & Suites
Newport, KY US
Posted ago
Fairfield Inn & Suites

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!


We are currently a Comfort Suites by Choice converting to a Fairfield Inn & Suites by Marriott this Summer!

Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Field customer complaints when necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school graduate, GED recipient, or equivalent
Compensation
$11 - $12 hourly
About Fairfield Inn & Suites

Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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