The Faust Hotel
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
- Mitigate customer complaints as needed
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- High school diploma, GED, or equivalent
- 1+ year of hotel industry experience or related job preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
$15 - $17 hourly
About The Faust Hotel
Located in historic downtown New Braunfels, the Faust Hotel offers everything you could need for your next vacation, weekend getaway, or group functions. A hotel, events center, brew pub, full bar and restaurant, you will need to go no further than your very own hotel to experience New Braunfels best. The Faust is within walking distance to Schlitterbahn Water Park, the Comal River and the New Braunfels Civic Center, and is centrally located between San Antonio and Austin. The Faust is also next to specialty stores, antique shops and boutiques, and only minutes away from Gruene, TX, making it an ideal vacation getaway, all year round.