Hotel Front Desk Attendant
Holiday Inn Express & Suites
Ludington, MI US
Posted ago
Holiday Inn Express & Suites

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

We are now offering a sign-on bonus for anyone hired between now and August 19, 2022. You will receive $200 after your first 30 days and $400 after your first 90 days.

Responsibilities
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations

  • Second shift 3pm -11 pm
  • Looking for someone 4-5 days per week
  • Must be available on weekends


Compensation
$15 -$15.25 hourly
About Holiday Inn Express & Suites

Our goal is to deliver exceptional guest experiences. We do this by making sure we have the right people in the right role. We make sure our team members are engaged, well trained, and appreciated for their work. Our team is what allows us to offer "Great Hotels Guests Love."

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