Hotel Front Desk Clerk
stayAPT Suites Columbia
Irmo, SC US
Posted ago
stayAPT Suites Columbia
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Communicate with housekeeping to make sure guest rooms are ready
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Handle customer complaints as necessary
Qualifications
  • High school diploma, GED, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
Compensation
$13.50
About stayAPT Suites Columbia

stayAPT Suites Columbia entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.

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