We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! This position is primary hours are 3 pm-11 pm

• Communicate with housekeeping to make sure guest rooms are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Field customer complaints when necessary

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

At Embassy Suites by Hilton Indianapolis North, we know it is the people that create the experience. So, we care about our people. As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.

Benefits: Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.

The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $39 a night!), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more! We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.