Hotel Front Desk Clerk
Laquinta Inn & Suites by Wyndham Helena
Helena, MT US
Posted ago
Laquinta Inn & Suites by Wyndham Helena
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
  • Must have graduated high school, received a GED or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1+ year of hotel industry experience or related job preferred
Compensation
$13.50 - $14.50 hourly
About Laquinta Inn & Suites by Wyndham Helena

The Laquinta Inn & Suites is a mid-scale hotel in Helena MT.

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