Hotel Front Desk Attendant
NM Hospitality
Gettysburg, PA US
Posted ago
NM Hospitality
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
  • Communicate with housekeeping to make sure guest rooms are ready
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
  • High school diploma, GED, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Compensation
$12 - $13 hourly
About NM Hospitality

The Eisenhower and Aspire Hotel Complex located in Gettysburg, PA is looking to add some smiling faces to our team!

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