Hotel Front Desk Receptionist
Sugarloaf Capital Buford
Duluth, GA US
Posted ago
Sugarloaf Capital Buford
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Handle customer complaints as necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school diploma, GED, or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $16 hourly
About Sugarloaf Capital Buford

We are a premier employer based in Northeast Atlanta and your success is our success. We invest in people. Come start your journey into Hospitality with us.

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