Hotel Front Desk Attendant
Sleep Inn WV
Cross Lanes, WV US
Posted ago
Sleep Inn WV
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Handle customer complaints as necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Must have graduated high school, received a GED or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
Compensation
$12 hourly
About Sleep Inn WV

Our Sleep Inns are located in Charleston, Cross Lanes, and Teays Valley. We value hard-working, loyal team members with great attention to detail. We all work together to provide our guests with the cleanest rooms and best service.

Charleston - 2772 Pennsylvania Avenue, I-79 exit 1

Cross Lanes - 15 Goff Crossing Drive, I-64 exit 47

Teays Valley - 1211 Liberty Park Drive, I-64 exit 39

Harding's Family Restaurant - 2772 Pennsylvania Avenue, I-79 exit 1

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