• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent

• Monday - Friday 3-11 PM required, and must have flexibility to work outside this shift, weekends & holidays

Tru by Hilton Coppell is a new build property that opened on 9/6/19 located at the intersection of I-635 and Belt Line.

1560 Point West Blvd Coppell, TX. 75019