• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school graduate, GED recipient, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Our lakeside hotel is off I-85, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.