Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk attendant position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Handle customer complaints as necessary
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
Neema Hospitality has become a leader in the industry with a focus on serving our guests and building strong, loyal hotel management teams dedicated to continuous process improvements and the growth of the company.
With multiple Gold Award Winning Properties and an Inn of the Year through Choice Hotels, and multiple Quality Excellence and Torchbearer Awards through IHG, Neema Hospitality continues to show our dedication to excellence and continued focus on remaining a leader in hospitality services.
With over 30 years of experience, Neema Hospitality continues to grow, partner, and create long-standing, fruitful relationships by developing its leaders and employees and focusing on the needs of our guests.
