Hotel Front Desk Attendant
Tru by Hilton Austin Arboretum
Austin,
TX
US
Posted
ago
Tru by Hilton Austin Arboretum
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
- Communicate with housekeeping to make sure guest rooms are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Field customer complaints when necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has experience answering telephone calls and troubleshooting stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$15 - $17 hourly
About Tru by Hilton Austin Arboretum
About Us
We are committed to maintaining strong brand partnerships, delivering exceptional service to our guests, and providing an environment where associates can excel.
Mission Statement
To create value for guests, associates, and investors through owning and operating premium branded hotels in the US.
Property Information:
Tru by Hilton Austin Arboretum
11603 Jollyville Road
Austin, TX 78759
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