Hotel Front Desk Attendant
Best Western Plus & Executive Residency Austin
Austin, TX US
Posted ago
Best Western Plus & Executive Residency Austin
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Field customer complaints when necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
Compensation
$15 hourly
About Best Western Plus & Executive Residency Austin

Welcome to the brand new Best Western Plus Executive Residency Austin, we look forward to welcoming you! The Best Western Plus Executive Residency Austin combines the convenience of two hotels under one roof, allowing us to offer an extended stay option for longer durations & beautiful Best Western Plus rooms for guests that require a shorter stay.


The Best Western Plus Executive Residency Austin hotel is the newest product in the Best Western brand and we are proud to offer studios, kitchenettes, and suites with full kitchens at our hotel. These rooms come equipped with all of the comforts of home including sinks, cooktops, cookware, dishes, and large screen TVs to make your extended stay as comfortable as possible. Our hotel is located near the heart of Austin, Texas on IH-35, just minutes away from Round Rock to the North, and Pflugerville to the East.

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