Hotel Front Desk Agent
Tru by Hilton Austin Arboretum
Austin, TX US
Posted ago
Tru by Hilton Austin Arboretum
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Mitigate customer complaints as needed
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$16
About Tru by Hilton Austin Arboretum

About Us

We are committed to maintaining strong brand partnerships, delivering exceptional service to our guests, and providing an environment where associates can excel.


Mission Statement

To create value for guests, associates, and investors through owning and operating premium branded hotels in the US.


Property Information:

Tru by Hilton Austin Arboretum

11603 Jollyville Road

Austin, TX 78759

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