Comfort Inn Powell - Knoxville North
Our Comfort Suites Farragut - West Knoxville is looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
Part-Time position with option for additional hours. Must be available weekends 3pm - 11pm. Joining our team offers a safe and pleasant work environment, uniforms, paid vacations and holidays, as well as great travel discounts.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Mitigate customer complaints as needed
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Comfort Inn Powell - Knoxville North
Join our team to be a part of a great company culture and family atmosphere. If you love working with people, we'd love for you to be a part of our wonderful family today! This is a multi-yr Choice Hotels Award Winning Hotel and TripAdvisor Certificate of Excellence Award Winning Hotel.