Hotel Front Desk Agent
Red Roof Inn - Syracuse
Syracuse, NY US
Posted ago
Red Roof Inn - Syracuse

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions, and tasks. This position is critical to ensure that the quality of service for Red Roof Inn’s guests is in accordance with Red Roof Inn's standards and hassle-free guarantee while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Responsibilities

  • Welcome guests with friendly greetings and smiles and perform all guest-related services. (i.e., wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep the lobby clean and orderly) ·
  • Handle reservation requests; check guests in/out; handle guest accounting and cashier functions·
  • Make change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales·
  • Perform daily cash count; prepare bank deposit and review of audit packages·
  • Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals·
  • Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms·
  • Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance·
  • Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions·
  • Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval·
  • Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.)·
  • Other duties as assigned

Qualifications

  • HS Diploma or equivalent work experience·
  • 1-2 years in a previous customer service position required·
  • Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)· Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff·
  • Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision·
  • Basic English communication (verbal and written) skills required.
  • Must be able to work weekends and holidays

Compensation
$13.20 - $14.50 hourly
About Red Roof Inn - Syracuse

At Red Roof Inn our goal is to make sure that our guests have a great experience and it all could start with you.

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