Hotel Front Desk Agent
Marriott Schaumburg
Schaumburg, IL US
Posted ago
Marriott Schaumburg
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • High school graduate, GED recipient, or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Marriott Schaumburg

Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

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