Hotel Front Desk Agent
Home2 Suites by Hilton Pensacola I-10 at North Davis Hwy
Pensacola, FL US
Posted ago
Home2 Suites by Hilton Pensacola I-10 at North Davis Hwy
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Field customer complaints when necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Communicate with housekeeping to make sure guest rooms are ready
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school graduate, GED recipient, or equivalent
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $14 hourly
About Home2 Suites by Hilton Pensacola I-10 at North Davis Hwy

At Home2 Suites by Hilton, one of the fastest-growing brands in Hilton's history, is a mid-tier, all-suite, award-winning extended-stay pet-friendly hotel designed to offer stylish accommodations with flexible guest room configurations and inspired amenities for cost-conscious guests.


Our goal is to always seek to attract new employees who have a vision, a passion, and a deep connection to their communities that they are happy to serve. Encore desires to bring in diverse, yet like-minded individuals who want to not only make a positive influence within the workplace but also within the community.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.