Hotel Front Desk Agent
Courtyard by Marriott Orlando LBV @ Vista Center
Orlando, FL US
Posted ago
Courtyard by Marriott Orlando LBV @ Vista Center
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Handle customer complaints as necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Communicate with housekeeping to make sure guest rooms are ready
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Must have graduated high school, received a GED or equivalent
About Courtyard by Marriott Orlando LBV @ Vista Center

Relax and enjoy an effortless stay at the newly redesigned upscale Courtyard by Marriott Orlando LBV @ Vista Center. We are pleased to be a Walt Disney World Good Neighbor® Hotel, offering roundtrip complimentary shuttle service to Walt Disney World® Resort transportation center. Our premiere location is conveniently close to all your favorite attractions and shopping including Disney Springs®; Universal Orlando Resort®; SeaWorld Orlando®, Premium Outlets, and much more.

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