Hotel Front Desk Agent
Springhill Suites Naples
Naples, FL US
Posted ago
Springhill Suites Naples
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Springhill Suites Naples

SpringHill Suites Naples is the perfect spot to savor your time in Florida. Take advantage of our hotel’s central Naples location on I-75, offering easy access to the sights and sounds of 5th Avenue South, Marco Island, and Naples Zoo at Caribbean Gardens. Following a day of competition at the Paradise Coast Sports Complex next door, spread out in our stylish suites featuring 25% more space than traditional hotel rooms.

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