Hotel Front Desk Agent
AWOL KPT
Kennebunkport, ME US
Posted ago
AWOL KPT
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Communicate with housekeeping to make sure guest rooms are ready
  • Handle customer complaints as necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
  • High school diploma, GED, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation
$16 - $18 hourly
About AWOL KPT

AWOL KPT is nestled in the village among centuries-old pine, elm, balsam fir, birch trees, and wild Maine blueberry bushes. The native landscape provides a respite from the activity of Kennebunkport’s Dock Square, just a few minutes' walk away. Whether you want to enjoy the serenity of your private space or gather with new friends, the choice is yours.

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