Hotel Front Desk Agent
Embassy Suites by Hilton Indianapolis North
Indianapolis, IN US
Posted ago
Embassy Suites by Hilton Indianapolis North

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Join our award-winning hotel with great benefits and growth opportunities!

Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school diploma, GED, or equivalent
Compensation
$15.25 - $15.75 hourly
About Embassy Suites by Hilton Indianapolis North

At Embassy Suites by Hilton Indianapolis North we know it is the people that create the experience. So, we care about our people. As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.


Benefits: Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.


The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $39 a night!), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more! We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.

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