Hotel Front Desk Agent
LaQuinta Inn & Suites Florence Cincinnati Airport
Florence, KY US
Posted ago
LaQuinta Inn & Suites Florence Cincinnati Airport

Hotel Front Desk Agent - Night Audit

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • Must have graduated high school, received a GED or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Compensation
$11.50 - $12.50 hourly
About LaQuinta Inn & Suites Florence Cincinnati Airport

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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