Hotel Front Desk Agent
Hilton Garden Inn Exton
Exton, PA US
Posted ago
Hilton Garden Inn Exton

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our Guest Services Team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers
  • Communicate with housekeeping to make sure guest rooms are ready
  • Field customer complaints when necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Full-time or Part-time
  • Evening and weekend availability is a must

Qualifications

  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Must have graduated high school, received a GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Exhibits working knowledge of Microsoft Office and reservation management systems

Compensation
$14 - $16 hourly
About Hilton Garden Inn Exton

Boasting a premier location just off the Pennsylvania Turnpike (I-76) and directly across from the Eagleview Corporate Center, the inviting Hilton Garden Inn Exton/West Chester hotel is an ideal base for business and leisure guests in the beautiful Brandywine Valley.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's  Privacy Policy  and  Terms of Service.