Hotel Front Desk Agent
Sugarloaf Capital Buford
Duluth, GA US
Posted ago
Sugarloaf Capital Buford
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Field customer complaints when necessary
Qualifications
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
Compensation
$12 - $15
About Sugarloaf Capital Buford

We are a premier employer based in Northeast Atlanta and your success is our success. We invest in people. Come start your journey into Hospitality with us.

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